Warning, I’m in a venting mood:
Being I work at a retail store (a home decor actually, where I know nothing about decorating, but they don’t know shit about computers), I see a lot of fucked up shit. I don’t know how many times a customer may buy a whole bedding set (quilt, shams, ruffles, blah, blah, blah) and then come in the next day to return the whole thing because it wasn’t right for their room.
First off, you know what your damn room looks like. Second, if it’s a matter of color, don’t come back and say it was too blue or something, ’cause, you knew there was a lot of blue in it (this argument also ties in with “you know what your damn room looks like”). Third, not only are you wasting my time, you’re wasting your time as well (and money too, think about the gas it took to get your ass to the store).
Another thing that pisses me off. Why won’t people keep their damn packaging. Most stores will not accept returns without the original packaging. Think about it. If you owned a store, are you gonna wanna deal with products that have no packages? And it’s listed on the damn receipt. I know, ’cause I put that on there in hopes it’ll decrease the ammount of stupidity; it doesn’t.
You see, when I shop, I know what I want, and only a few times did I get something to try out (electronic stuff is about the only item that you may need to test out and see if it works for you, especially something like an antenna, ’cause I may not do any better than a standard non-amplified antenna). And you know what I did when I bought that more expensive amplified antenna? I kept the fuckin’ box and everything. I stuck it back in there, nice and neat just like I have opened it.
It’s not hard folks. Same thing goes for the receipt. Most stores won’t except returns without a receipt, and for good reason. They may have a 30-day policy, and the receipt is the one thing that’ll show it being within the 30 days, and how it was paid for. Now, we are more lenient, in we allow returns w/o a receipt, but with store credit only. I wish we didn’t. It’s not hard to keep a receipt. There’s actually a regular returner (new word: noun, someone who buys just to return it later, for some dumbass reason). This person apparently has racked up quite a good amount of store credit, giving us lame excuses (elementary student excuses, such as “the dog ate it”). Not joking, it’s true. And, if I remember correctly, I think it happened twice. If the dog did eat it, then maybe you should keep your receipts “out of reach of pets.”
If I owned and operated a store, I would be much more strict towards a return policy. I don’t care if they don’t end up buying something, because if they end up returning it, it’ll cancel that purchase out anyway. Plus, time is money, so why waste employee time on stupidity?
Oh, and the customer, truly, is not always right. We just have to work like that’s true, but you know what, we don’t really think that. And anyone who has worked in retail, feels the same way, yet, despite this, they may be some of the same people who do the same shit they hate customers of their own stores to do.
I also hate it when customers fill a cart, and somewhere in rugs, decide to just leave. Unless it was some dire emergency, like a sudden family death you found out about or something, then you are an ass. I hate people who take towards using every fuckin’ coupon. I get it, everybody wants to save some money, BUT, how do we make money to stay in business if we end up selling you every item at or below cost. More importantly, I hate other employees who allow certain coupon usage that had been forbidden. Items on sale dirt cheap, are sale items. Most stores do the same thing by not allowing coupons on sale items. Unless it says something like “an additional on top of an existing offer” or something, chances are, you can’t use a coupon on a sale item.
I hate customers that feel the need to take an entire sheet set out of the package, allowing pillow cases to fall on the floor and get dirty, making it almost unsellable. Do you really need to take the whole fuckin sheet out? Do you know that size of your own bed you sleep on everyday? If so, why the fuck do you need to take it out. Or the window panels, or even quilts. Half the shit gets displayed, so it’s not that you can’t see the whole pattern. Is it measurements? Most of any quilts, panels, and the like have the measurements on the damn package. Don’t know how long of a curtain you need? Well, if you were thinking of getting a curtain, maybe you should’ve taken some damn measurements before you left. BTW, we’re not mind readers. You cvan describe your house all you want, but it isn’t gonna make us qualified to give you decorating advice on YOUR house. Customer service is really just needed to help customers look for certain items. Unless a place says there are Interior Designers for hire, you do your own decorating.
Point A: Know what you want/need before you buy. Point B: well, there is not point B, just have at least an idea of what you need or want before you go and buy something. It not only saves us time, but as an advice to other customers out there (we are all customers, some of us are just better to stores than others), it also saves us all time and money in the long run.
